At Clarisonic® we believe very strongly in product quality and in our quality assurance processes. Every unit is subjected to rigorous inspection and test procedures to ensure it meets our exacting specifications. Defective product is extremely rare. We do, however, examine returned products to help us identify product and/or process improvements.
You have nothing to lose in trying any Clarisonic product. We are happy to offer a 90-day, 100% money back guarantee on our sonic cleansing systems and on our sonic infusion systems. Both the cleansing and infusion systems come with a warranty covering any manufacturer defect-related problems resulting from everyday use of the product. The warranty does not cover damage resulting from use with a voltage converter. Voltage converters or plug adapters do not guarantee voltage compatibility.
Following are the warranty terms for each Clarisonic model:
If you have any questions or concerns, please contact our Clarisonic Customer Care: 1-888-5-CLARISONIC (1-888-525-2747).
*For easy troubleshooting, be sure to have your Clarisonic unit in hand when calling our Customer Care.
Please be sure to register your Clarisonic skin care product and sign up to receive future correspondence from us. To show our appreciation, you will receive $25 off any future Clarisonic.com purchase and easy access to the latest Clarisonic news and information. Only one registration per system kit. For U.S. residents only.
If you are not 100% satisfied with your Clarisonic® product from an authorized dealer and would like to return it for a full refund (MSRP), less shipping (if applicable), please call 1-888-525-2747 for a Return Authorization (RA) request within 90 calendar days of the receipt of the product. You will be provided with a UPS prepaid postage label for the return of your product.
Upon return, credit will be applied back to your original card, if purchased directly from the manufacturer. If original purchase was made from a third party, your credit will be issued via check and will be mailed within 6-8 weeks after receiving returned product. An immediate refund may be available by returning your Clarisonic product to the retailer of your original purchase.
Please note that Clarisonic does not permit the return of or offer refunds for:
Products returned without an RA (Return Authorization) number will not be accepted. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. Clarisonic does not assume responsibility for lost or stolen product being returned for a refund without an RA number.
Note: Clarisonic recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Clarisonic or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.