• Sonic Cleansing Questions
• Sonic Infusion Questions

Sonic Cleansing Questions

What is the Clarisonic Sonic Skin Cleansing System?

Clarisonic® is an innovative Sonic Skin Cleansing System consisting of a rechargeable electric handle unit, and removable brush head, which use a sonic frequency of more than 300 movements per second to cleanse the skin.

Why is sonic skin cleansing unique?

Clarisonic sonic skin cleansing is the latest innovation in advanced skin care. It's more effective than traditional superficial cleansing, yet gentle on your skin. It not only cleanses the skin, but also helps reduce dry patches, blemishes, and the appearance of fine lines and wrinkles.

What are the benefits of the Clarisonic sonic cleansing?

• 6 times better makeup removal
• Leaves skin feeling and looking younger and smoother
• Cleanses so well that products absorb better
• Gentle enough for twice daily use
• Helps reduce oily areas, dry skin patches and blemishes
• Helps reduce the appearance of visible pores
• Reduces the appearance of fine lines and wrinkles

What are the different sonic skin cleansing models available and the differences between them?

For models and feature comparisons, view our comparison chart.

Which brush heads can I use with my particular model of handle?

All facial brush heads can be used on any model.

What is included in each of the Sonic Skin Cleansing System Kits?

Please refer to the comparison chart.

Has Clarisonic sonic skin cleansing been dermatologist tested?

Yes, and it is being recommended by and used to augment in–office treatments by leading skin care professionals, including dermatologists, cosmetic surgeons and aesthetic consultants.

How is sonic cleansing different from a microdermabrasion product?

Microdermabrasion products abrade the skin and are not meant for daily use. Clarisonic uses sonic oscillation and the skin's natural elasticity to clean gently, deeply and thoroughly, and can be used twice daily.

How do I use the Sonic Skin Cleansing System?

Please refer to the downloadable user guide for instructions.

How often can the Sonic Skin Cleansing System be used?

The Clarisonic Sonic Skin Cleansing System is gentle enough for use twice daily and should be used as part of your daily skin care routine.

What type of cleanser should I use?

Clarisonic cleansers are optimised for use with sonic technology, but you can use any non–abrasive cleanser. 

Can I use the Sonic Skin Cleansing System in the shower or bathtub?

Your Sonic Skin Cleansing System handle is waterproof for use in the shower or bathtub. As with any electrical device, do not use the Clarisonic charging cradle while bathing, or where it can fall or be pulled into a tub or sink. See the appropriate User Guides for more information.

Is the Sonic Skin Cleansing System for use only on the face?

It also effectively cleanses the neck, back, décolleté (upper chest), shoulders, arms and the back of the hands. We also offer the Clarisonic PLUS for Face and Body.

Can it be used on sensitive skin?

Yes, and both sensitive and delicate brush heads are available for more sensitive skin types. If you use another cleanser, test it with the Sonic Skin Cleansing System on your forearm prior to using it on your face. Some cleansers, including those with acids, may irritate your skin when used with the Sonic Skin Cleansing System.^*

^* Consult your skin care professional. Do not use the Sonic Skin Cleansing System with mechanical exfoliants such as microbeads or shells.

Can I use the Sonic Skin Cleansing System if I have acne or if I have other skin conditions?

If you are under a doctor’s care for any skin condition, or if you have or think you may have a skin condition, consult your physician. Do not use the Sonic Skin Cleansing System if you:

• have heightened skin allergies
• have an extreme sunburn
• have open wounds or open lesions
• are taking medication that can cause skin sensitivity^*
• recently had a facial cosmetic procedure^*
• have pustular acne, or serious sensitive–skin disorders and/or infections^*

The Sonic Skin Cleansing System is remarkably gentle for all skin types, including skin affected by complicated conditions.^** Ask your dermatologist why gentle cleansing is so important for the skin of people suffering from seborrheic dermatitis, rosacea and acne.

^* Unless recommended by a skin care professional

^** If you are under a doctor’s care for any skin condition, please consult your physician before using the Sonic Skin Cleansing System.

Can I share brush heads?

It is recommended that you do not share a brush head with another individual. Do not share brushes if you or any other user has any skin conditions.

How do I clean my Sonic Skin Cleansing System?

Once a week, wash the brush head and the handle separately using warm soapy water to remove any residue buildup. The handle is sealed and fully waterproof. Never attempt to open the brush handle for any reason. To dry the brush after use, rub the brush head against a towel for 5–10 seconds while it is powered on. Do not use abrasive cleaners or chemicals to clean any part of the handle or brush head. Do not put any part of the handle in a dishwasher.

Unplug the charging cradle before you clean it. After unplugging the cradle, wipe it with a soft, damp cloth. Do not immerse the cradle in water.

How often should I charge my Sonic Skin Cleansing System?

Refer to the comparison chart for charging intervals. When the charge is low, the brush handle will beep immediately following the brushing cycle to alert you to place it in the cradle for charging.

How often should I replace the brush head?

We recommend replacing your brush head every 3–4 months.

I’ve lost my user guide, how do I reset the T–Timer?

Please refer to the downloadable user guide for instructions.

What are the batteries made of?

Nickel–Metal Hydride (commonly abbreviated as NiMH).

What are the two flashing red lights at the back of the handle after use?

They come on when the unit is turned off during the cleansing cycle, and flash for 30 seconds. They indicate that the unit is in “pause mode”, and that the T–TIMER is paused and will resume when the unit is turned back on. If both the green and orange light (classic only) blink at the end, it means the unit needs to be recharged.

Sonic Infusion Questions

What is the Clarisonic Opal Sonic Infusion System?

Opal is our newest innovation combining sonic infusion technology with our Anti-Aging Sea Serum to apply eye serum more effectively than manual serum application. The gentle sonic action infuses serum beneath the surface. In just one minute, Opal provides more than 7,500 sonic micro- massages to hydrate instantly, noticeably firm skin in 4 weeks and visibly reduce fine lines and puffiness in 8 weeks.

Why is sonic infusion unique?

The Clarisonic Opal Sonic Infusion System is a breakthrough for your eye area, infusing serum more evenly and thoroughly beneath the surface. Unlike any other application method on the market today, it uses our proven sonic technology to apply eye serum more effectively than manual application for improved results.

Who is it for?

Sonic Infusion is ideal for all skin types.

Do not use the Opal directly on the eye, the eyelid or within the soft tissue around your eye.

Dermatologist and Ophthalmologist tested.

What are the benefits of the Clarisonic Sonic Infusion System?

Some of the sonic infusion benefits include:

• Immediately hydrates, leaving eye area feeling refreshed and energized
• Eye area looks younger and smoother
• Visibly improves fine lines, and under-eye puffiness
• Refreshed appearance of eye area
• Eye area is firmer with a noticeable improvement in elasticity
• Our scientific studies have shown that benefits improve with continued use

What is included in each Opal Sonic Infusion System kit?

The kit includes the Opal Sonic Infuser, a .5 oz. bottle of Anti-Aging Sea Serum, two replacement applicator tips, and an Opal Charger.

How big is Opal?

Opal is approximately 5 inches tall, 3 inches wide and less than an inch thick.

How does sonic infusion compare to manual application of serums?

Opal utilizes sonic technology to more effectively apply serum, replacing traditional manual methods. Opal uses 7,500 soothing sonic motions per minute to gently massage Opal’s Anti-Aging Sea Serum into the area around the eye where it matters most. Watch the video

What ingredients are in the Anti-Aging Sea Serum?

The serum includes several key ingredients, including Canadian Willowherb, marine-derived Glycosaminoglycans, African Sausage Tree Fruit Extract, Oat Kernel Extract, marine-derived proteins (collagen, elastin and Acetyl Citrull Amido Arginine, a peptide) and natural humectants including Trehalose (a water-binding component of desert plants). View all ingredients

Can I use Opal with other serums?

The Clarisonic Anti-Aging Sea Serum was scientifically developed over a 2-year period for optimum results with the Opal Sonic Infuser. The serum’s thickness, consistency and overall dynamics were designed specifically for use with the Sonic Infuser. We cannot speak to the efficacy or effect on the skin when using any other products. If desired, layer your favorite eye product after infusing Anti-Aging Sea Serum with Opal.

Is the Anti-Aging Sea Serum sold separately?

Yes, the Opal Anti-Aging Sea Serum is available in a 1.7oz bottle.

How long does the Opal timer run?

The Opal runs for 30 seconds, with no beeps and no pause function. Use for 30 seconds around each eye, for a total of one minute.

How long does a full battery charge last? How long does it take to charge?

Allow 24 hours for a full charge. A full battery charge lasts for 45 minutes of use, which is approximately 45 days when used once a day around each eye or 21 days when used twice a day.

Please refer to the user guide for charging instructions, more extensive information, and instructions for use.

How do I know when the Infuser needs to be recharged?

When the system battery needs to be charged, the LED flashes and the Infuser pulses progressively from 1 to 5 times after the run cycle, beginning when the unit has 5 minutes of charge remaining (1 pulse), and again at the end of each use until the battery requires additional charge for continued use (5 pulses).

Can Opal be used around the world?

Yes. The Opal charging base is universal (100-240 VAC, 50/60 Hz) for use worldwide with an appropriate country adapter.

Can I use the Opal charging base with any other Clarisonic products, such as a Sonic Skin Cleansing System?

No. Each Clarisonic product has its own uniquely designed charger.

How often should I replace the Opal Applicator Tip?

Every 3 months. Two replacement Applicator Tips are included in the Opal Sonic Infusion System, and two are included in each Replenishment Anti-Aging Sea Serum kit. Tips are also available in a 4-pack.

How do I clean the Applicator Tip?

Gently dab clean with an alcohol swab or moistened tissue. Never immerse or hold under running water. Rubbing with a cloth too hard may cause the soft silicone to separate from the base.

Is the Opal waterproof?

No. The Opal and the charging base are water resistant but not waterproof. Do not immerse or hold the Infuser or charging base under running water.

Do not reach for a charging base that has fallen into water. Unplug immediately.